Refund policy
Right of withdrawal for the sale of goods
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.)
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day
- on which you, or a third party designated by you other than the carrier, take possession of the goods, if you ordered one or more goods in a single order and they are delivered together;
- on which you, or a third party designated by you other than the carrier, take possession of the last item, if you ordered several goods in a single order and they are delivered separately;
To exercise your right of withdrawal, you must inform us (Léonie Assogba, Kolonnenstr. 8, 10827 Berlin, phone: +49 159 05677070, email address: info@memiocare.de) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.
You may also exercise your right of withdrawal online using the appropriately labeled button ("Withdraw from contract" or a similar label) on our website (memiocare.de). If you use this online function, we will promptly send you an acknowledgment of receipt on a durable medium (for example, by email), including information about the content of your declaration of withdrawal and the date and time it was received.
You may also electronically complete and submit the model withdrawal form or another unequivocal statement on our website (memiocare.de). If you use this option, we will promptly acknowledge receipt of your withdrawal (for example, by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first.
You must send back the goods or hand them over to us without undue delay and, in any event, no later than 14 days from the day on which you inform us of your withdrawal from this contract.The deadline is met if you send back the goods before the 14-day period expires.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exclusions and circumstances in which the right expires
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and whose manufacture is determined by an individual choice or decision made by the consumer, or that are clearly personalized to the consumer's needs;
- for the supply of goods that may deteriorate or expire rapidly;
- for the supply of alcoholic beverages whose price was agreed when the contract was concluded, but which cannot be delivered until at least 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market beyond the trader's control;
- for the supply of newspapers, periodicals or magazines, except for subscription contracts.
The right of withdrawal expires early for contracts
- for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if they were unsealed after delivery;
- for the supply of goods that, after delivery, have become inseparably mixed with other items due to their nature;
- for the supply of audio or video recordings or computer software in sealed packaging if the seal was removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
- To Léonie Assogba, Kolonnenstr. 8, 10827 Berlin, email address: info@memiocare.de:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/
for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is submitted on paper)
- Date
(*) Delete as appropriate.